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Important Reminder:
Flash Player's end of life is December 31st, 2020. Please see the Flash Player EOL Information page for more details.

Having trouble installing Adobe Flash Player? Identify your issue and try the corresponding solution.

1. Have you checked if Flash Player is already installed on your computer?

2. Are you being asked to close the browser?

On Safari, the installer closes the browser to proceed with the installation.

Follow these instructions.

3. Have you checked if Flash Player is enabled in your browser?

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For Firefox on any OS, see Enable Flash Player for Firefox.

For Safari on Mac OS, see Enable Flash Player for Safari.

For Google Chrome, see Enable Flash Player for Chrome.

For Opera, see Enable Flash Player for Opera.

4. Did the installer start installing?

You don’t know where the Flash Player installer has been downloaded.

By default, the files are downloaded and saved to the Downloads folder unless the 'save to' location is changed manually.

  1. After downloading Flash Player, close all browsers.
  2. Locate the Flash Player install file. Unless you have specified otherwise, the file is saved in your Downloads folder.
  3. Double-click the installer file to begin the Flash Player installation.

Choose Window > Downloads or press Option+Command+L. Control-click the downloaded file and choose Show in Finder.

5. Are you unable to resolve the issue?

The rich-media content does not work, and you do not know what the issue is.

Uninstall Flash Player and perform a clean install of Flash Player.

6. Do you have password-related issues?

If you are unable to authenticate successfully, check your user name and password. Use your system credentials, not your Adobe ID.

Enter system user name and password when prompted

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Not

Still having problems?

If you are still having trouble installing Adobe Flash Player, try downloading the installer directly from the following sites:

  • Flash Player for Safari and Firefox - NPAPI
  • Flash Player for Opera and Chromium-based browsers - PPAPI

Also see:

This article explains how to download and install Firefox on a Mac.

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  • If you are updating from a previous version of Firefox, see Update Firefox to the latest release.
Note: This article only applies to Mac. For instructions to install Firefox on Windows, see How to download and install Firefox on Windows.For instructions to install Firefox on Linux, see Install Firefox on Linux.
Make sure your Mac meets the System Requirements for Firefox. If you use an old version of OS X, see these articles for more information:
  1. Visit the Firefox download page in any browser (for example, Safari). It will automatically detect the platform and language on your computer and recommend the best version of Firefox for you.
  2. Click .
    • Note: If you want to have a choice of the language for your Firefox installation, click the Download options and other languages link instead.
  3. Once the download has completed, the file (Firefox.dmg) may open by itself and pop open a Finder window containing the Firefox application. Drag the Firefox icon on top of the Applications folder in order to copy it there.
    Note: If you do not see this window, open the Firefox.dmg file that you downloaded.
  4. After dragging Firefox to the Applications folder, hold down the control key while clicking in the window and select Eject 'Firefox' from the menu.
Complete the steps above before running Firefox. Do not run Firefox directly from the Firefox.dmg file, as this can result in issues such as lost data and settings.

Tip: You can add Firefox to your dock for easy access. Just open your Applications folder and drag Firefox to the dock.

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Firefox is now ready for use. Just click on its icon in the dock or Applications folder to start it.

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When you first start up Firefox, you will be warned that you downloaded Firefox from the Internet. Because you download Firefox from the official site, click .

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Upon installation, Firefox will not be your default browser, which you'll be notified about. That means that when you open a link in your mail application, an Internet shortcut, or HTML document, it will not open in Firefox. If you want Firefox to do those things, click . If you're just trying out Firefox or simply do not wish to set Firefox as your default browser, click .