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Applicable Products

Gateway
  • Citrix Gateway

Symptoms or Error

Prior to 13.0 build, If an administrator upgrades or downgrades Citrix ADC through CLI without creating a directory under ( /var/nsinstall/<directory name> ) to save Citrix ADC firmware, then Administrator will notice the following error message if they try to download the Citrix Access Gateway plugin for MAC OS X from Downloads Tab of Citrix ADC GUI
' Forbidden you don't have permission to access /vpns/scripts/mac/Citrix_Access_Gateway.dmg on this server'.

Solution

Till 12.1 build 53.12, the issue persists.Whereas, With 13.0 build 41.20 the Citrix Access gateway plugin file for MAC OS X is present under /var/netscaler/gui/vpns/scripts/mac directory despite upgrading through CLI with or without creating a director under /var/nsinstall as explained in the below mentioned steps:
With 13.0 build 41.20:

1) Copied 13.0 build 41.20 package to /var/nsinstall via CLI.
2) Extracted the package directly under /var/nsinstall ( NOTE: I did not create any directory under /var/nsinstall to save Citrix ADC firmware package)
3) Ran ./installns
RESULT: Accessed the NetScaler through GUI > Download Tab > Clicked on “ Download Citrix Gateway Plug-in for Mac OS X” or “Download Citrix Gateway Plug-in for Windows” > Able to download the files
Confirmed that MAC or Vista Folder found under (/ var/netscaler/gui/vpns/scripts/) .
Work-Around:
Upgrade or Downgrade through CLI by creating a folder under /var/nsinstall or upgrade or downgrade Citrix ADC firmware prior to 13.0 via GUI.

Citrix Gateway Free Download

Problem Cause

Citrix Gateway App

Its a bug.
If an administrator upgrades or downgrades Citrix ADC through CLI without creating a directory under /var/nsinstall, then there is no mac directory getting created under ( /var/netscaler/gui/vpns/scripts ). Hence, they were getting Forbidden error message.